Help and contact

How do the controls work?

On the left (button or left half of the screen) you speed up: best to hold it while going downhill. On the right you jump: tap just before the top of a hill. Hold the jump button high in the air and Santa does a flip. From the City of Lights on there is also a throw button.

I bought something but it didn’t arrive.

Check your internet connection and open the shop in the workshop again. If the purchase is still missing, email us with the date and time of the purchase. Refunds are handled by Apple.

I have a new device. How do I get my purchases back?

Open the shop in the game and tap “Restore purchases”. No ads, Christmas bundle, character pack and “Unlock all regions” are unlocked again. Star packs that have already been spent cannot be restored.

Is my progress saved?

Yes. If you are signed in to iCloud, your progress is backed up to your iCloud automatically and comes back on a new iPhone or iPad with the same Apple ID. Achievements and leaderboards are also kept in Game Center.

Why can’t I open an Advent door yet?

With the “Real Advent” setting, each door only opens on its day in December. You can switch this off in the settings.

How do I turn off ads?

The “No ads” purchase in the shop removes the ads between rides. Optional videos for bonus stars remain available.

How do I prevent purchases by children?

On iPhone you can block in-app purchases under Settings, Screen Time.